Shipping & Returns

Shipping 

  • We only ship within the contiguous US and offer free shipping on all orders over $69 in value. For orders that are less than $69 shipping is flat rate $9.99.

  • Average order processing time is 24 hours but may be extended during periods of heightened demand. 

  • Average delivery time is 3-5 business days. 

  • Express delivery is available at additional cost

  • Most orders ship via UPS unless another service provider is requested

  • For additional information please contact us at info@CharlesSnackFoods.com 

Return & Exchange 

If your order arrives damaged, incomplete, or incorrect, please contact us immediately. We guarantee your 100% satisfaction and will do our best to make things right for you.

To initiate a return, simply email us at info@CharlesSnackFoods.com with the subject line "Return Request". In the body of the email you must provide us with your order information and the reason for return. Within 48 hours, a customer support team member will provide you with return instructions. Once your return is received and evaluated, you will receive a full refund within 10 business days along with an email confirmation.

Due to the perishable nature of our products, we ask that you submit your request within 2 days of receiving the product. All returns must be in their original, unopened box or packaging. 

Due to the current Covid-19 health crisis, we are unable to accept returns. If you are not 100% satisfied with your purchase, please contact our customer service team.